A Human Approach

WAIT

Recently I was with a friend for dinner.  We waited a few minutes for the waiter to attend and when he did, he took our drink order and gave us additional time to peruse the menu. When he returned, my friend and I had already decided on the lobster ravioli and placed our order. Just as …

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The Gratitude Journal

When we were designing the Gratitude Journals for PGI, Gina and I discussed calling them something other than a “gratitude journal”. While the act of taking time and writing in a journal can be both enlightening and empowering, we discussed wanting those receiving these journals to be fully aware of the magnitude of embodying a …

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Laugh, for Goodness Sake

There’s nothing more fun than having fun! Now, the definition of “fun” is different for different people, but one thing we all have in common is that we love a good laugh; in fact, it feels good to laugh!  And to say it “feels good to laugh” is no joke! Laughter not only lifts us …

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Move Differently

I have recently become a coin nerd. It wasn’t my intention.  I’m not much of a collector of anything other than ball markers from iconic golf courses I have played and books autographed by authors, but I’ve recently begun to stack new drops of low mintage coins, each with an exceptional design and amazing story …

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Why Gratitude Comes Full Circle

I got accused of being a people-pleaser the other day. I say ‘accused’ because the label implies that one behaves in a way solely to garner recognition and appreciation.  While I totally admit that being the inspiration to, or support for, another human gives me great joy, my motivation to do “good” is intrinsic. I …

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Lost in Space

With this growing blend of human intelligence and artificial intelligence in the workplace, I’m wondering if H.R. departments are going to change their name.  It’s become apparent that these complementary workforces need governance and support, but will they be combined?  Or will there be two departments, H.I. and A.I., the first of which would require …

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The Opinion Meter

Who is setting your standard? I ask the question because it seems like whatever we do, we look for a benchmark or protocol or template from which to operate…..and you can find a standard or pattern for just about every circumstance. Take driving, for instance.  There are basic rules of the road that we all …

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It’s All Relative

We’ve all experienced devastation in our lives. Everyone reacts differently to it. Some people confirm the expectancy of difficult times with expressions like, “I knew this was going to happen!”, or “If it wasn’t for bad luck, I’d have no luck at all!” Other people immediately try to balance out the bad by looking for …

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The Soul of Your Organization

It’s been said that a company is known by the people it keeps. Here’s what I mean. One experience with one individual can determine your impression of an entire company.  Regardless of the advertising campaign, the social media posts, the cool products or groovy slogans, one interaction with an associate – could be a sales …

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The Feedback Gut Punch

How much can one complaint affect your behaviour? Even in a situation where you have overwhelming support, how easy is it to let one vocal naysayer affect your action going forward?  There’s no question we can learn and grow from negative comments, but how much credence is fair to give to one comment? Greek physicist, Archimedes, …

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