A Human Approach

I’ll Have the Special, Please.

Aha!  Moment Monday In 1992 the Barenaked Ladies released a song entitled, “If I had a million dollars”.  In the song the lead singer shares all the things he would buy his love – a house, furniture for the house, a car, a fur coat (well, “not a real fur coat because that would be …

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Tell your story

Aha! Moment Monday Story telling is such an effective way to educate and communicate. I think it’s because when we tell a story, we relive the emotion of the event bringing the listener into our experience. It’s more than just getting the facts across. It’s about impact and outcome. When we tell a story we’re …

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No Sense Kicking Yourself

Aha! Moment Monday A friend shared with me the other day about an opportunity she had to purchase a condominium apartment pre-construction but passed on it.  That investment of a couple hundred thousand dollars would have tripled within a year of the building being complete, so she learned.  She just shook her head in disbelief …

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Your Inner Wisdom vs. Stress

Aha! Moment Monday Where are you? I was speaking with a provider on the phone the other day and he asked, “Where are you located?” and I responded, “I’m at my desk.”  It became quickly apparent that it wasn’t the answer he was looking for (I laughed, he didn’t), but it illustrates my point about …

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Getting Stressed Out About Stress

Aha! Moment Monday What stresses you out? Whenever I’m in a restaurant and the server asks if I have any allergies I always say, “lineups”.  I love food but don’t love some of the lineups to get it. I’ve become a bit of an efficiency nut; I don’t waste time and I don’t like waiting.  …

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Connecting the Dots

Aha Moment Monday Would you rather be right or would you rather be rich? Whether it’s a simple report, a special event, re-tooling to take on a new market or running the entire organization, one common success element is to start with a clear vision. For your report to have clarity, your event to accomplish …

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The Luck of the Irish … as well as the rest of us!

Aha Moment Monday How often are successful people cited as being lucky? ‘He was lucky because his parents had money.”  “She was lucky because she had natural talent.”  “They were lucky because …”, well, fill in the blanks.   If you’ve ever been “lucky”, and I imagine you have, then you know how it feels …

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More high-fives please

Aha Moment Monday What’s your “quality quotient”? What’s your ratio of high-fives to make-up calls? We all measure this to some extent – how many times we execute flawlessly and how many times things don’t go according to plan – but what is the impact of that quotient? I know of a first-class manufacturer that …

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